Refund policy

POP Apparel has partnered with Printify for all of our printing and shipping needs.

We have a 30-day refund/reprint policy, which means you have 30 days after receiving your item to request a refund or reprint. 

To start a refund or reprint, you can contact us at popur76@gmail.com. There is no need to return the defective or incorrect product.  A photo or video showing evidence of the defect or mistake, however, is required.

POP Apparel will not generate a refund for an order placed incorrectly by the customer, as our printing partner will not allow it.  We can only generate refunds or reprints based on defects and incorrectly fulfilled orders.

If your reprint or refund request is accepted, we’ll work with our partners at Printify to request a reprint or refund for you. 

You can always contact us for any refund or reprint question at popur76@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept refunds or reprints on sale items or gift cards.  Additionally, any item over 30 days past the order date cannot be refunded or reprinted.

Exchanges
Unfortunately, with our print-on-demand setup, we cannot facilitate exchanges.  We can make a product right within the time limit, but we cannot exchange it.

 

Refunds
We will notify you once we’ve received and inspected your email and photos, and let you know if the refund or reprint was approved or not. In the case of a refund, if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund or reprint, please contact us at popur76@gmail.com.